We're Hiring!

We're always expanding our team at Briar and we're looking for the right people to join our "family" and grow with us.  

Our full production studio is location in downtown Vancouver, Washington, just across the river from Portland, Oregon. Check out the available positions below, and let us know if you think we're a good fit! 

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E-commerce Customer Service Manager

 

Career Level: Supervisory/Management

Reports to: CEO + Upper Management

FLSA Status: Salaried, Exempt

Briar Baby is a baby brand with a modern edge and a cult-status following (trust us!). We’re known for our high-quality materials, impeccable craftsmanship, and sought-after styles - and for our continued commitment to producing quality products here in our studios in the Pacific Northwest. Our baby bonnets are unique and especially loved by modern parents across the globe.

Briar’s founder, Rachel Goode, began creating her signature bonnets shortly after the birth of her daughter, Gracelyn Briar. She understood the need for a tie-hat that was both beautiful and functional, and took it into her own hands after the inability to find it in the marketplace. The overwhelming response to her handmade and heartfelt bonnets was the beginning of Briar Baby as you know it. Our products are proudly made in the USA by a dynamic team of production sewists who continuously strive to improve processes, execute new ideas, and make the Briar brand a lasting name in the baby industry. 

JOB DUTIES:

  • Manage all aspects of the customer service department, including the development of new programs and processes.
  • As the face and voice of the Company, provide a complete consumer experience using in-depth brand and product knowledge.
  • Connect with consumers across multiple channels of communication using email, chat and social media.
  • Answer consumer inquiries as quickly and efficiently as possible ensuring service levels are adhered to. Use active listening techniques and creative problem solving while building a positive rapport with the consumer.
  • Provide accurate and current information about products and brands for all inquiries.
  • Resolve all customer issues concerning inventory, ordering issues, and editing/modifying orders in selling platform as needed.
  • Managing product restock notification system.
  • Light inventory audits to confirm physical and logical inventory match.
  • Do everything possible to provide an answer before completing the contact.
  • Document appropriate information for each contact to ensure all associates are equipped with the most current information when a repeat or follow up call / email is necessary.
  • Use correct procedures for processing purchases, returns and exchanges.
  • Partner with the Shipping Department to ensure customer exceptions are being addressed and resolved in a timely manner through to completion.
  • Performing other duties as required / assigned by manager.
  • In addition to customer service responsibilities, this position will also assist the team with regular updates to the website, including building product listings, inputting product information, and visual modifications.

REQUIREMENTS

  • College Degree or equivalent working experience
  • Experience using ZenDesk, HelpDesk, or similar CRM applications 
  • Experience with Shopify preferred but not required
  • Experience with Facebook and Instagram, either personally or professionally
  • High proficiency in Google Drive and its internal components: Sheets, Docs, Forms, etc. (Candidates with limited experience with Drive, but high proficiency in Microsoft Office, will be considered)
  • High proficiency with computers, internet and mobile
  • Excellent listening, verbal and written communication skills (demonstration of excellent written communication skills will be required prior to employment)
  • Creative problem solving required to resolve unique inquiries
  • Ability to multi-task in an effective, timely and professional manner
  • Attention to detail, accuracy and follow through is a must
  • A driven, a self-starter and able to work independently both on site and remotely
  • Proven ability to work in a team environment
  • Understanding of public relations
  • Enthusiastic approach to customer service and love for helping others and exceeding customers' expectations
  • Curiosity for our business and excitement to grow with us

In addition, candidates MUST have 3+ years experience in direct-to-consumer customer service with primary contact through email/written communication (vs. in-person or retail customer service). Experience managing an e-commerce customer service department is preferred, but candidates with demonstrated potential to grow into position will be considered. 

This is a local, in-person position in Vancouver, WA; however, exceptional candidates may be considered for remote position. Schedule is flexible within reason, and the majority of hours may be worked from home if preferred.  

INITIAL PROGRAM DEVELOPMENT:

As a growing multi-million dollar e-commerce company, we’re looking for an experienced customer service manager to help make Briar Baby’s customer service program a leader in the industry. Upon becoming familiar with our current processes and practices, the new Customer Service Manager will work closely with the leadership team to develop and update Briar’s customers service program to be aligned with company goals and objectives. These responsibilities will include:

  • Reviewing, updating and developing brand policies and guidelines
  • Integrating use of ZenDesk (or similar) into customer service program
  • Other responsibilities will be determined by Customer Service Manager and leadership team

Initially, this position will be a team of one (with no direct reports) and will be responsible for the management of customer service, as well as the day-to-day operations of the department (including responding to all customer service inquiries, processing returns, etc.). However, as a growing company, this position will evolve over time into a leadership role managing multiple customer service representatives. 

WORK ENVIRONMENT:

Our open workshop is spacious and filled with natural light, and offers a casual, collaborative environment that houses a vibrant and fun workforce. We work hard to foster a positive, healthy, and anti-racist work environment, and strive to be inclusive of all backgrounds.

Interested? Please send your resume and cover letter to hiring@briarbaby.com, and we will be in touch with qualified candidates!

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Production Team Member: Support/Finisher

 

Briar Baby is a baby brand with a modern edge and a cult-status following (trust us!). We’re known for our high-quality materials, impeccable craftsmanship, and sought-after styles - and for our continued commitment to producing quality products here in our studios in the Pacific Northwest. Our baby bonnets are unique and especially loved by modern parents across the globe.

Briar’s founder, Rachel Goode, began creating her signature bonnets shortly after the birth of her daughter, Gracelyn Briar. She understood the need for a tie-hat that was both beautiful and functional, and took it into her own hands after the inability to find it in the marketplace. The overwhelming response to her handmade and heartfelt bonnets was the beginning of Briar Baby as you know it. Our products are proudly made in the USA by a dynamic team of production sewists who continuously strive to improve processes, execute new ideas, and make the Briar brand a lasting name in the baby industry.

Our open workshop is spacious and filled with natural light, and offers a casual, collaborative environment that houses a vibrant and fun workforce. We work hard to foster a positive and healthy work environment, and strive to be inclusive of all backgrounds.

Due to the COVID-19 pandemic, Briar has recently pivoted to producing masks in addition to our normal products. We are currently seeking multiple production sewists and support team members to join our team and assist us with production of both masks and our normal product line. *Employment may be available for full-time and part-time positions.

Interested? Please send your resume or an overview of past sewing or related experience, and we will be in touch with qualified candidates!

SUMMARY: Operates sewing, pressing, and cutting equipment to produce designed garments. SEWING EXPERIENCE NOT REQUIRED FOR ALL POSITIONS.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Production sewing preparation
• Cutting fabric
• Pressing
• Tagging
• Other as assigned

QUALIFICATIONS
• Efficient.
• Extremely strong attention to quality and detail.
• Ability to work within a team setting, and a willingness to learn.
• Finger dexterity
• Visualization
• Arm-hand steadiness
• Control Precision
• Near Vision

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee will:
• Regularly be required to stand for long periods, use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.
• Frequently be required to sit, stand and walk.
• Occasionally be required to use a personal computer (PC) to enter and retrieve information.
• Occasionally be required to lift and/or move up to 35 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

Compensation depending on experience. 

If this sounds like you, we would love to hear from you! Please send your resume or letter of interest to judy@briarbaby.com  and we will be in touch with qualified candidates.

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Part-Time/Full-Time Production Team Member / Stitcher

 

Briar Baby is a baby brand with a modern edge and a cult-status following (trust us!). We’re known for our high-quality materials, impeccable craftsmanship, and sought-after styles - and for our continued commitment to producing quality products here in our studios in the Pacific Northwest. Our baby bonnets are unique and especially loved by modern parents across the globe.

Briar’s founder, Rachel Goode, began creating her signature bonnets shortly after the birth of her daughter, Gracelyn Briar. She understood the need for a tie-hat that was both beautiful and functional, and took it into her own hands after the inability to find it in the marketplace. The overwhelming response to her handmade and heartfelt bonnets was the beginning of Briar Baby as you know it. Our products are proudly made in the USA by a dynamic team of production sewists who continuously strive to improve processes, execute new ideas, and make the Briar brand a lasting name in the baby industry.

Our open workshop is spacious and filled with natural light, and offers a casual, collaborative environment that houses a vibrant and fun workforce. We work hard to foster a positive and healthy work environment, and strive to be inclusive of all backgrounds.

Due to the COVID-19 pandemic, Briar has recently pivoted to producing masks in addition to our normal products. We are currently seeking multiple production sewists and support team members to join our team and assist us with production of both masks and our normal product line. *Employment may be available for full-time and part-time positions.

Interested? Please send your resume or an overview of past sewing or related experience, and we will be in touch with qualified candidates!

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Operates sewing, pressing, and cutting equipment to produce designed garments
  • Cutting fabric
  • Stitching
  • Ironing

QUALIFICATIONS

  • Some sewing/handiwork experience 
  • Strong attention to quality and detail
  • Ability to work at a quick pace
  • Ability to stand for 4+ hours at a time
  • Quick learner
  • Great attitude
  • Strong ability to work within a team setting, and a willingness to learn

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee will:
• Regularly be required to stand for long periods, use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.
• Frequently be required to sit, stand and walk.
• Occasionally be required to use a personal computer (PC) to enter and retrieve information.
• Occasionally be required to lift and/or move up to 35 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Compensation depending on experience. 

If this sounds like you, we would love to hear from you! Please send your resume or letter of interest to judy@briarbaby.com  and we will be in touch with qualified candidates.

 

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