FAQS

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an item says "sold out," will you be restocking?

Our year-round Basics are restocked regularly; this includes certain colors and styles of both our classic woven bonnets, and our knit Bébé collection. Core seasonal collections are generally restocked at least once per season, while our seasonal exclusives are very limited and will not be restocked. 

If an item you love is out of stock, we recommend signing up for a restock notification (found on the product page) to be notified when it is available again. To learn about new products, collections, and restocks, sign up for our newsletter, and follow us on instagram and facebook! Want to know all the details? (And we really mean all.) Join The Briar Society group on Facebook for sneak peeks, early access, and more!

what size should i order?

Briar bonnets should ideally fit close to your baby's head, with minimal gapping around the face.

They generally fit best toward the end of the age range for that size, as they are intended to fit a child up to the age listed. For example, a 3-6 mo. bonnet is intended to fit a child up to six months, and will usually fit best toward the six month mark.

For more information on fit, including measurements, please refer to our sizing page.

what are your bonnets made from?

All Briar bonnets are made from the highest-quality materials, including cotton, linen, and wool. We line each bonnet with 100% cotton, or ultra-soft organic Sherpa cotton, for a soft feel on baby’s delicate head. You can find the materials used on a specific bonnet on that item’s product page. 

are your bonnets preshrunk?

Yes, all of our fabrics have been preshrunk using fragrance-free, hypoallergenic detergent.  

do you make bonnets for all seasons?

Yes! Our linen and cotton bonnets (with cotton lining), including our Brimmed options, are wonderful for the warmer months. For cooler weather, our wool bonnets and sherpa-lined options are perfect for keeping your little one cozy! Our Bébé line is made from unlined knit material, and can be worn comfortably year-round.

how do i care for my bonnet?

Care instructions are included with each bonnet, and we recommend caring for your bonnet according to its specific instructions. For most linen and cotton bonnets, we recommend hand washing gently using cold water, and tumble dry on low or lay flat to dry. They may be machine washed on delicate at your discretion; we recommend a mesh laundry bag for extra protection in the machine. Do not use bleach or oxidizing agents. 

Wool and some specialty bonnets (such as those embellished with beading or embroidery) are recommended for dry cleaning or spot cleaning only. 

Iron with a bit of steam as needed to release wrinkles and reshape your bonnet. We recommend pressing the underside of the brim on Brimmed bonnets to release any creases from shipping or storing.

 

- o r d e r i n g, s h i p p i n g  & r e t u r n s -

can i return/exchange my item?

Changed your mind, or need a different size? We accept returns for store credit on unwashed/unworn bonnets within 30 days after the item has been delivered. Some exceptions apply, such as gift cards, Sample Sale bonnets, end of season sales and other items marked as Final Sale. Please note that all international orders are considered final sale.

Return shipping is the responsibility of the customer; original shipping charges may not be refunded. Once we’ve received your returned item, you will be issued a store credit for the original purchase amount.

You are welcome to purchase a replacement item at any time; on popular items, we recommend placing a replacement order as soon as possible in order to ensure the item you want does not sell out. If you purchase a replacement item before we’ve received your return, please contact us and we can refund your original order in lieu of a store credit. Please note that we are not able to reserve inventory for pending or in-transit returns.

Before initiating a return, please contact hello@briarhandmade.com for return authorization.

i think my bonnet has a defect. what should i do?

Briar’s bonnets are made using high quality (and sometimes hand-loomed) natural textiles. Please note that due to the nature of these materials, some variations in the fabric may occur. Variations in color, weave, texture, and natural markings should not be considered defects.

If you believe you have received a defective item, please notify us right away at hello@briarhandmade.com. Sending an image of the defect is helpful. Defective items may be returned or replaced, depending on product availability. 

can i return my basket?

Briar Baskets and Doll Baskets may be returned for store credit; however, return shipping is the responsibility of the customer. Please note that our baskets are made by hand from natural materials, and any variations in texture, weave, or color should not be considered defects.

can i change or cancel my order once it has been placed?

In the event you need to cancel or change an order, please contact us immediately at hello@briarhandmade.com. Once an order begins processing, it can no longer be adjusted or cancelled.

Please note that refunds for cancelled orders may take up to 5 business days to post to your account, and payments made via Paypal e-check cannot be refunded until payments are released, sometimes taking up to 5 business days.

i forgot to use my discount code. can i use it after the order is placed?

Discount codes must be applied at the time the order is placed, and may not be applied retroactively. Please be aware that certain products and collections (such as Sample Sales) do not allow the use of discount codes.

i bought an item on sale, but i need to return it for a different size. will i still get the sale price? 

Sale pricing or discount codes will be honored on size exchanges (purchase of the same item in a different size), for 30 days from delivery of the original item. Please contact hello@briarhandmade.com for assistance with your return/exchange.

do you ship internationally?

Happily! International shipping begins with a $15.00 flat-rate for a single bonnet ($11.00 for Canada). All international sales are considered final. All prices and shipping costs are listed in USD. Please note that the buyer is responsible for any import or customs fees that may apply at the point of checkout, or upon delivery/receipt of order.

how long will it take to receive my bonnet?  

We strive to ship orders as quickly as possible, and orders are usually shipped within two business days. Please allow up to five additional business days during high-volume times.

We do prioritize orders placed with Priority Shipping for an additional cost. If you need your order sooner, please select Priority Shipping at checkout, or contact hello@briarhandmade.com for assistance.

what if my package is lost or stolen?

If you believe your package has been lost or stolen, please contact your local USPS office or carrier, as they are often able to locate the package for you. Briar Handmade is not responsible for lost or stolen packages.

Still have a question? Contact us at hello@briarhandmade.com. We’re happy to help!